F.A.Q.s

Shopping Information

What Shipping Methods Are Available?

We offer two (2) options; either pickup in Store (From The Tink Shop in Triq il-Pitkali, Ħ’Attard – view map) or Delivery (which is FREE on orders of €75 and over to anywhere in Malta) For more details about Pickup and Delivery information, you can visit here

How Long Will It Take To Get My Package?

An indicative pickup/delivery date is visible on each product page. These delivery dates are indicative only, and whilst we will make every effort to ensure that your order is delivered within these dates, sometimes during very busy periods these time frames can change depending on the current workload.

Where Is My Order?

You can visit here to track the status of your order.
If you order has already been sent out for delivery and it’s past your estimated delivery time, you can get in touch with us so we can trace your order with MaltaPost on your behalf.

Do You Ship Internationally?

Currently, by default, we only sell and deliver to the Maltese Islands. If you require a quote for international shipping, kindly send us details of the products you’d like to receive together with the address so we can check possibilities and quote accordingly.

Can’t find anything that relates to your requirement?

Please call our hepful team on (+356) 2142 2868
Our lines are open Monday to Friday from 0900-1300 and 1630-1900

Alternatively,  you can send us an email on [email protected]

Payment Information

What Payment Methods Are Accepted?

We accept payments by Visa, Electron, MasterCard & Maestro.

Is Buying Online Safe?

It is. We make use of a fully PCI-compliant payment gateway that ensures that all sensitive card data is protected at all times.

Ordering

Do I need an account to place an order?

Yes. You can create one over here.
From your account, you can view your recent orders, manage your shipping and billing addresses and edit your password and account details.

How Can I Cancel Or Change My Order?

We understand that sometimes we change our mind, and we will do everything we can to assist you in case you’d wish to cancel or change your order – however, if the order has already been sent to production, we won’t be able to cancel or change your order.

I Forgot To Order One Of The Products I Wanted, Can I Add It To My Order?

Unfortunately, we cannot add more products to an order once it’s been confirmed. You’ll need to create a separate order.

If you need help placing an order, you can contact our support team on (+356) 2142 2868, via chat or [email protected]

How Can I Return a Product?

Unfortunately, we cannot accept returns of personalised gifts unless the product is faulty. Please contact us and we will try as best we can to solve the problem.

In case of a faulty or broken item, this can be returned to The Tink Shop in Triq il-Pitkali, Ħ’Attard – view map

I’ve made a mistake in the personalisation for my order, can I change it?

Mistakes happen! We will do our best to amend your order, however on occasions we aren’t able to do perform any changes.

If you have placed an order for a Personalised Product, you will only be able to change or cancel your order if you still haven’t received the ‘In Progress’ status confirmation, you should be able to make amendments to your order. Once a Personalised Product will be sent for production, you will not be able to cancel or change that order.

To change an order for a Personalised Product, please follow the instructions and link provided to you in the email acknowledging that we have received your order which will allow you to amend the personalisation and/or delivery address. Please note you will only be able to change the personalisation within the time periods specified above.

I have a discount code, but it’s not working!

There are a few reasons why a discount code might not work. It can either be expired or the discount code has reached its limit. Most discount codes do not work on items which are already on ‘Sale’ or discounted.

For further details, you can contact our team on [email protected]

I’d like to make contact with you. What should I do?

You can either call us on (+356) 2142 2868, use our live chat located on the home page, use the contact form or send us an email